With the introduction of the new EU General Data Protection Regulation (GDPR), which governs the protection of individuals with regard to the processing of personal data and the free movement of such data, we aim to provide a clear explanation of how we handle your personal data on our website, as well as your rights regarding access to data, correction, deletion, restriction of processing, portability, and objection.
Every personal piece of information provided or collected on the benussi.hr website or at our sales points is controlled by BENUSSI d.o.o., a company registered in Croatia, with its headquarters at 52212 FAŽANA, FAŽANSKA CESTA 86.
Understanding How Your Data is Processed
Personal data that you voluntarily provide as part of our online services is collected and processed for maintaining customer contacts, advertising, and responding to inquiries. If necessary, we may pass on the data to third parties. However, we do not sell your personal data to third parties, nor do we monetise it in any other way.
We only process personal data for specific, explicit, and legitimate purposes, and we will not process it in any way that is incompatible with those purposes. Such purposes include, for example, responding to questions, improving your experience on our website, enhancing our products and services in general, offering services, marketing campaigns, etc.
Each time a user accesses our website and each time a file is retrieved, we, along with third parties in some instances, store access data in the form of log files. Each data record consists of the following: the webpage through which you reached our site, the IP address, the date and time of access, the client’s request, the HTTP response code, the volume of data transferred, and information about your browser and operating system.
If our website offers the possibility to input personal or business data (e.g., email addresses, names, addresses), the disclosure of such data by the user takes place solely on a voluntary basis. The personal data collected in this way is used exclusively for the purpose for which it was provided.
In the course of processing your inquiries and your use of our services, we occasionally engage third parties who receive the necessary data solely to execute our orders and use it for the intended purpose. It is also important to note that these third parties are obligated to respect this Data Protection Declaration.
Collected Information and Data
When you interact with our services, our servers maintain an activity log unique to you, which collects certain administrative and traffic-related information, including: your originating IP address, time and date of access, visited web pages, the language used, software crash reports, and the type of browser used. These details are essential for ensuring service quality.
Contact Forms and Email Correspondence
Users can address specific inquiries to Benussi via contact forms or email addresses published on the website, thereby entrusting the operator with such data (name, surname, phone number, email address). These will be used to address the user’s inquiry. The email addresses listed on the website are not personal but business emails, meaning they are not linked to an individual person and may be handled by multiple people for a faster and more efficient resolution of user queries. By sending an email via a web form or to the addresses listed on the site, users agree to the general terms of use of the benussi.hr website.
Subscription to Newsletters
Users can subscribe to newsletters, through which Benussi informs them about new products on the website and at other sales points, marketing activities, and other promotions, until the user decides to unsubscribe. By subscribing to newsletters, users are added to a list of recipients, which is also a database of customers eligible for benefits offered by Benussi. For newsletter subscriptions, Benussi d.o.o. collects the following data: email address.
Users may request at any time, in writing, that the operator of personal data stop using their personal data for direct marketing purposes, either permanently or temporarily. Such requests will be fulfilled within 15 days of receiving the request, in accordance with legal requirements. Users may also request data portability or access to their data. Benussi d.o.o. commits to handling personal data with care in accordance with data protection laws.
An internal application facilitates your e-newsletter subscription.
Information Stored on Your Device
We may store some information on your computer, laptop, tablet, or mobile device when you visit our websites and mobile sites. We use cookies, which are small text files stored on your device during visits to certain online pages, to store your preferences. We may also use third-party cookies to monitor website traffic and improve services. These data make it easier to navigate our website or adapt content to your needs.
We use third-party cookies to help us prepare advertisements that match your interests and are based on your use of our website.
Allowing cookies on the website is entirely your decision. However, it is worth noting that the website will function optimally only if cookies are enabled. You can always block the use of some or all cookies used on our website, but this may affect its functionality.
List of Cookies Used on benussi.hr
| Cookie Name | Usage | Duration |
|---|---|---|
| external_no_cache | Website extensions | session |
| __utma | Google Analytics — page statistics | 1 year |
| __utmb | Google Analytics — page statistics | 1 day |
| __utmc | Google Analytics — page statistics | session |
| __utmt | Google Analytics — page statistics | 1 day |
| __utmz | Google Analytics — page statistics | 1 day |
| ASPSESSIONID | Created when a query is sent and for correct website functionality | session |
| cookieconsent_status | Created upon accepting cookie terms | session |
| __unam | Social sharing widget | 11 months |
Types of Cookies
Google Analytics Data Privacy Practices
This website uses Google Analytics, a service provided by Google Inc. (“Google”). Google Analytics applies so-called “cookies,” which are text files stored on the user’s computer that allow for the analysis of website usage. The information generated by the cookies regarding the user’s use of this website is generally transmitted to and stored on a Google server in the USA. On this website, IP anonymisation has been activated, meaning the user’s IP address is truncated by Google within EU member states or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. At the request of the owner of this website, Google will use this information to analyse the user’s use of the website, to compile reports on website activity, and to provide further services related to website usage and internet usage to the website owner. The IP address transmitted by your browser within the framework of Google Analytics is not linked to other Google data. You can prevent the storage of cookies by adjusting the settings of your browser software accordingly. Please note that in this case, you may not be able to use all features of this website to their full extent. Furthermore, you can prevent the collection of data generated by cookies and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the Browser Plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=en.
Please be aware that the use of the browser plugin is limited to the respective browser and must not be deactivated or deleted after installation in order to maintain the deactivation of Google Analytics.
The data protection statement from Google can be viewed at the following link: https://www.google.com/intl/hr/policies/privacy/. You can also prevent the collection of data by Google Analytics in the same link. In this case, an Opt-Out cookie will be set on your computer, preventing future collection of your data when visiting this website.
Deactivation or Deletion of Cookies
Most browsers allow you to manage your cookie settings at any time. To configure our cookies and those of third parties, users can choose:
Withdrawal of Consent for Cookie Usage (Opt-Out)
Users can withdraw their consent for cookie usage in their browser using the options provided by the respective browser providers or by installing a refusal system (“opt-out”) through links provided by certain third parties that install cookies on websites.
Doubleclick Opt-Out: http://www.google.com/ads/preferences/html/opt-out.html
Please be aware that you will only have access to certain content on websites if you allow the installation of cookies in your browser. If you choose to refuse cookies, you may not be able to experience all the interactive features of our websites.
Alternatively, you can visit http://www.aboutcookies.org/ for information on deleting or controlling cookies.
USE OF INFORMATION
The personal information we receive from you will be used for the purpose of providing our services, offering customer support, conducting necessary security checks, fulfilling certain business requirements, and for any other purposes related to the functionality of the services.
We may also use your personal data to offer you promotional offers and information regarding our products and services, and to provide you with a better range of products and services and improved customer support. From time to time, we may ask you for certain information through surveys and competitions. Participation in these surveys or competitions is completely voluntary, and you have the choice of whether or not to disclose this information.
The requested information may include contact details (such as name, address, and phone number) and demographic information (such as postal code or age). By accepting prizes in a competition or win, you agree to the use of your name for advertising and promotional purposes without further compensation, except where prohibited by law. Unless you have opted out of receiving promotional information, we may also use your personal information (including your email address and phone number) to send you information about our products, services, and promotions.
We understand the importance of information security and the methods necessary to safeguard information. All personal information we receive directly from you is stored in a password-protected database; this database is located on a secure network protected by the latest active firewall software. Our services use a security system. We take all necessary steps to ensure that our affiliates, agents, subsidiaries, and suppliers also employ appropriate levels of security. Data provided by users through forms on the websites benussi.hr or in other ways (via email, phone, etc.) are confidential and processed in accordance with applicable Croatian legislation. Benussi d.o.o. will retain personal data and prevent its misuse. Personal data will only be used for the purposes for which the user has given consent. Access to personal data is restricted to authorised personnel of Benussi d.o.o. with usernames and passwords (employees, contracted partners).
Data Sharing with Trusted Partners
Personal data is processed by authorised personnel within our organisation. Benussi d.o.o. does not share it with unauthorised third parties. Personal data may be shared with trusted partners or as required by law, in accordance with applicable data protection legislation. Data may be shared:
a) with subsidiary companies for processing customer orders related to specific subsidiary companies
b) with companies providing data processing and information services that ensure the smooth operation of the website and its improvement (for example, external IT service providers)
c) with advertising agencies, marketing and PR agencies, and service providers (e.g., Sharethis, Facebook)
d) with authorised institutions if required by law (court, etc.).
All partners who have access to personal data are obliged to handle it with care in accordance with European legislation.
Access, Correction, Deletion, Objection and Restriction to Processing of Personal Data
You have the right to request free information about the personal data we have stored about you. In accordance with Article 21 of the GDPR, you have the right to object to the processing of your personal data for advertising purposes. Additionally, by legal provisions, you have the right to correction (Article 16), deletion (“right to be forgotten”) (Article 17), restriction of processing (Article 18), portability (Article 20), and objection to automated individual decision-making, including profiling (Article 22) of your personal data.
You can opt out of receiving promotional communications by selecting the appropriate option where available on our websites, through the services, or via the email you receive from us. Alternatively, you may contact us at gdpr@benussi.hr to:
1) confirm the accuracy of your personal information
2) update it, or
3) submit a complaint about the use of your personal data.
If requested, we will:
(a) update any information you have provided to us,
(b) mark that information to prevent its future use for marketing purposes.
Refusing consent for the processing of personal data will not have negative consequences or penalties. However, please note that after withdrawing consent for the processing of personal data, Benussi may not be able to provide you with individual or specific services that cannot be offered without the use of personal data (e.g., personalised communication, notifications about benefits, etc.).
How long do we retain your personal data?
We retain personal data in accordance with applicable data protection laws. We keep it for as long as necessary for the purposes for which it is processed or to comply with legal obligations. Personal data that we process based on your consent will be stored until you withdraw it. After the retention period has expired, we will effectively and permanently delete personal data or anonymise it so that it can no longer be linked to a specific individual.
CONSENT TO THE PRIVACY STATEMENT
By entering your personal data on our website, you consent to these terms of use for personal data and the terms of use for cookies. These terms of use for personal data and the terms of use for cookies constitute our exclusive and complete text, replacing all previous versions. We may periodically make changes to these terms of use for personal data and the terms of use for cookies, and we will inform you of such changes by posting the updated terms on our website. You are advised to regularly review this statement.
Published on: 21.10.2024
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