Quality and Environmental Management Policy of BENUSSI d.o.o.

BENUSSI d.o.o., Fažana, is the official dealer of IVECO commercial vehicles in the Republic of Croatia. The company operates through seven sales and service centres, providing services such as the sale of new and used commercial vehicles, vehicle servicing and maintenance, the supply of original spare parts, tyre fitting, sales, and vulcanisation for all types of tyres for both passenger and commercial vehicles, as well as tachograph calibration services (PSC Pula, Rijeka, and Zagreb).

The quality policy of BENUSSI d.o.o. is focused on meeting the demands, needs, and expectations of our customers, while continuously adapting to the prevailing market and economic conditions in each region.

To achieve this, we commit to:

• Keeping pace with current market trends
• Consistently fostering commercial and technological innovations
• Continuously enhancing service quality
• Providing ongoing training for employees
• Improving the performance of each individual employee

The most effective way to achieve these goals is through the implementation and maintenance of a robust quality management system. All employees are therefore obliged to actively participate in meeting quality objectives within their areas of responsibility, which includes:

• Regularly overseeing all processes
• Regularly visiting customers and assessing their satisfaction
• Continuously responding to new market needs and demands

The environmental management policy of BENUSSI d.o.o. outlines its commitment to environmental protection, as follows:

• It is appropriate to the nature, scale, and environmental impact of its activities and products
• It includes a commitment to continuous improvement and the prevention of pollution
• It commits to compliance with relevant legal requirements and other obligations that the company has undertaken in relation to its environmental aspects
• It serves as a framework for setting and evaluating overall and specific objectives
• It is documented, implemented, and maintained
• It is communicated to all employees and those working on behalf of the company
• It is available to the public

In pursuing these goals and ensuring continuous improvement of all processes, I expect the full support and dedication of all employees.

Managing Director:
Silvano Benusi